At Corley, we measure our success by customer satisfaction. Through the years we are always receiving feedback for the services we’ve provided, and we use that feedback to constantly improve the way we do business. This is just a sample of the praise we’ve received, and we appreciate you sharing your experience with others!
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Great service - on time, very courteous, explained all the options and got it done quickly!
I wrote a review on Corley a month ago when they had done what I thought was a good job replacing our water heater. A few months later when a leak appeared, I called Customer service and they were not friendly or helpful at first. SoI called and asked for a supervisor and got Margo, a manager, and she acted professionally and said they would send someone out to help since they had sold us a top of the line water heater and it should not be showing issues a few months later. Except when it actually came time to fix it, they accepted no responsibility and said it wasn’t their fault even though it didn’t leak until AFTER they sold us the most expensive unit they could and charged us more than any other quote we got (the original issue was on a weekend and I suspect they knew we were a captive customer). So as promised in my last review, this is my follow up. We used them because they had helped us in the past but apparently they don’t have the same standards anymore and only care about up-selling and moving on to a new customer. I will NOT be using them again. I called another service out and they said the leak was almost certainly due to the work Corley had done (it was leaking at a connection point between the new heater and our older piping).
I RECENTLY WAS DIRECTED TO CORLEY PLUMBING FOR HOT WATER HEATER FAILER AND WAS EXPECTING A HOUSE FULL OF PEOPLE. I HAD INQUIRED ABOUT REPLACING THE UNIT WITH A NEW ON DEMAND HEATER LIKE THEY USE ALL OVER EUROPE. $5000 BECAUSE WE NEEDEDE A NEW ELECTRIC PANEL. SAME PRICE IF WE WENT WITH GAS. SO THE NEXT CHEAPEST OPTION WAS A COMMERCIAL GRADE WATER HEATER AT $1800. mY DAD HAD A RESIDENTIAL UNIT INSTALLED LAST YEAR IN fLORIDA FOR $1000. i GUESS i REALLY NEEDED THAT COMMERCIAL UNIT. ESPECIALLY SINCE I HAD A HOUSE FULL OF PEOPLE COMING AND THAT WAS THE PRICE. WE HAD ASKED TO GET THE LINE PRESSURE CHECHKED. WAS TOLDED THAT WE COULD GET OUR TOILET GUTS FIXED FOR $300 ($25 KIT) INSTEAD. NEIGHBOR CHECKED THE PRESSURE WITH GUAGE THE NEXT DAY. WAS 150. vOIDED WARRANTY. $1800 SHOT OUT THE WINDOW! TECHNICIAN BLAMES THE CHANGE IN WATER PRESSURE ON THE EXPANSION BALLOON ON THE WATER HEATER. tHE EXPANSION BALLOON? AFTER SPEAKING WITH THE SUPERVISOR (EVERYBODY IS VERY POLITE) TECHNICIAN CAME BACK OUT, ASKED FOR $550-$650 FOR THE HOUR IT WOULD TAKE TO REPLACE THE VALVE, WHETHER THEY USED MINE OR THEIRS. NOW I UNDERSTAND EVERYONE NEEDS TO MAKE MONEY. EVERYONE DESERVES TO BE PAID. PUT FOOD ON THE TABLE. HONEST WAGE FOR HONEST WORK AND ALL OF THAT. $550 / HOUR ?
aSIDE FROM THAT, EVERYONE IS VERY COURTEOUS. THANK YOU.
I was not happy with the way my visit was delayed nor the staff that addressed my problem with the problem.
Once the service got here the work was done to my satifaction. Some one needs to be more undarstanding to the need to be on time and clearly explain the schedule for servive to the customer.
We have been dealing with Corley for over 5 years and have never been disappointed with the service, technicians, or the work that was done. The technicians have always been friendly, courteous, and professional. Jervoris was no exception! He is a very kind, hard working young man. He came to perform a yearly service on our HVAC system that was installed a year ago. After checking over everything, he found a large amount of leaves inside the cover of our air conditioning unit. He suggested a cover for that unit. He called, found that there was a cover available in the warehouse, went back to get it, came back to our house, cleaned out the wet leaves, and installed the cover that same day. We feel that the Corley technicians, and especially Jervoris, have taken excellent care of us!! We highly recommend Corley services.
Al & Angel did an outstanding job. They were very professional and knowledgeable. I received constant updates before they arrived and a picture of who would be performing the service. I would recommend Corley for all of your plumbing needs!
Joshua Dye just completed our service partner plumbing checkup. Because he had been here previously and impressed me, I requested him for the checkup. Once again , he did a wonderful and very thorough job. Fortunately, he detected an issue with the expansion tank on our hot water heater, and was able to replace it, before we had a more serious issue. Joshua is professional, knowledgable and does a great job of taking the time to explain things. We’re longtime Corley customers, largely because we are always pleased with the professionals that are sent to us, that do quality work. Sometimes, though, a plumber distinguishes himself. Joshua has done that for us. He is the consummate professional, combining knowledge, skill and exceptional customer service. I will continue to request Joshua for future needs.
My call to Corley Plumbing was treated with courtesy and efficiency. Jordan, the technician, arrived and assessed the situation with my HVAC. He was courteous and professional. I was pleased with the results of his work and his dedication to go beyond what was needed. Thank you Corley Plumbing!
Matthew was an exceptional electrician. He arrived early for the appointment and was thorough and solved my electrical problem. I am new to the area and I could not have asked for higher quality service. I am very pleased. And he came on a Saturday in the middle of covid virus. Thank you so much for both Matthew and Corley.
We had service yesterday for an emergency type plumbing issue. The entire process was handled with the upmost professionalism and personal attention to service. From the person handling the phone call, who personified good customer service. To Scott and his teammate, who conducted themselves as true professionals and also personal service to the level that obtained my trust.
The experience was among the best contractor experiences Ive ever had. And certainly a very high cut above any plumbing service.
I give everyone we interacted with a perfect score.
Thanks Corley Team!